Privacy Policy

Last updated: January 2024

1. Introduction

lumen-grid ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumen-grid.com or use our recruitment services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Contact us via email or other channels
• Register for our services
• Submit your CV or application materials
• Subscribe to our newsletter

This information may include:

• Name and contact details (email, address)
• Company name and job title
• Employment history and qualifications
• Service preferences and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our recruitment services
• Matching candidates with suitable job opportunities
• Responding to enquiries and providing customer support
• Sending promotional communications (with your consent)
• Improving our website and services
• Complying with legal obligations

4. Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where processing is necessary for compliance with legal requirements

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With prospective employers when matching candidates to vacancies (with your consent)
• With service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transfer or merger

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Candidate data is typically retained for up to 3 years unless you request earlier deletion.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

lumen-grid
47 Commerce Square
Birmingham B3 2QZ
United Kingdom
Email: [email protected]